C118 Privacy Policy – Malaysian User Data Protection
C118 is committed to protecting the privacy and personal data security of every user in Malaysia. This policy clearly outlines what information we collect, how it is used, and your rights as a user of our platform.
Effective date: 1 January 2026. Please check this page periodically for any updates.
Information We Collect
When you register or use the c118 platform, we collect several categories of information for the purposes outlined in this policy. The information we collect includes:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Identity verification information: A copy of your identity document (such as a national ID or passport) required for account verification (KYC).
- Payment information: Details of local payment methods in Malaysian Ringgit (MYR), including bank account holder name and account number (stored with encryption).
- Device and browser information: IP address, browser type, operating system, device model, and other technical data collected automatically when you access the platform.
- Usage data: Records of your activity on the platform, including games played, bets placed, session duration, and pages visited.
- Cookies: Cookie data that helps us recognise your preferences and improve your experience on future visits.
We only collect information that is necessary for legitimate purposes and do not gather data that is irrelevant.
How Your Information Is Used
C118 uses the information collected for the following purposes:
- Process account registrations and verify user identities in line with compliance requirements.
- Securely processing deposits, withdrawals, and financial transactions in MYR.
- Provide responsive and effective customer support.
- Send account-related notifications, security alerts, and relevant platform updates.
- Detect and prevent fraud, hacking, and suspicious activity on the platform.
- Enhance the user experience through aggregated, anonymised usage data analysis.
- Complying with legal obligations and directives from relevant authorities.
C118 will not use your data for any purpose beyond those stated above without obtaining your consent first.
Cookies & Activity Tracking
The c118 platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our website. We use several types of cookies:
- Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
- Performance cookies: Collect aggregated data on how users interact with the platform to help us identify areas for improvement.
- Functionality cookies: Save your preferences such as language, region, and display settings for a more personalised experience.
You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform. c118 does not use cookies to advertise third-party products or services to you without your consent.
For enquiries related to tracking data, please contact us at [email protected].
Data Storage, Security & Sharing
C118 stores all user data on servers protected by SSL encryption and multi-layered security measures. Access to personal data is strictly limited to staff who require it to perform their duties.
Your data is retained for as long as your account remains active, or as required for legitimate business and legal compliance purposes. Once an account is officially closed, data will be deleted or anonymised within the timeframe prescribed by applicable Malaysian law.
Regarding data sharing with third parties, c118 does not sell or rent users' personal data to any party. We may share data only in the following limited circumstances:
- Service providers that assist in platform operations (such as payment processors), bound by strict confidentiality agreements.
- Regulatory authorities or law enforcement agencies where required by law.
- Business data transfer in the event of a merger or acquisition, with prior notice to users.
Your Rights as a c118 User
As a c118 platform user, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Requesting correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal obligations.
Objecting to the processing of your data for direct marketing purposes.
To submit any request relating to your privacy rights, please contact the c118 team at [email protected]. We will respond to your request within 14 business days.
Policy Changes and How to Contact Us
C118 reserves the right to update or modify this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email at least 7 days before the changes take effect. The latest version of this policy is always available on this page, along with the date of the most recent update.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how c118 handles your personal data, please contact us via:
- Email: [email protected]
- Operating hours: Monday – Sunday, 24 hours a day
You may also refer to Terms & Conditions and Responsible Gaming us to find out more about how we protect c118 users in Malaysia.