C118 Responsible Gambling – Play Smart, Live Balanced
C118 believes that online entertainment should be enjoyed in a healthy and responsible way. This page provides practical guidance and support resources to help every Malaysian user make informed decisions while playing.
If you or someone you know needs help, don't hesitate to reach out to our support team at [email protected].
C118's Commitment to Responsible Gambling
At c118, the safety and well-being of our users is a non-negotiable priority. Our platform delivers a fun and entertaining experience, but we recognise that gambling can carry real risks if not managed responsibly.
That is why c118 offers a range of self-control tools that allow users to actively manage their gaming activity. We encourage all users to set personal limits, monitor their playing time, and recognise early signs of unhealthy gambling habits.
Gaming should remain purely a form of entertainment — fun, controlled, and not disruptive to your daily life, family relationships, or personal finances.
Recognise the Signs of At-Risk Behaviour
Recognising early warning signs is the first step to staying in control. Watch for the following signs in yourself or someone you care about:
Consistently spending more time playing than originally planned.
Borrowing money or dipping into important savings to fund gambling.
Continuing to play solely to recover money that has already been lost.
Work, family or social relationships are starting to be affected by gambling activity.
Feeling anxious, irritable, or unsettled when unable to access the platform.
Lying to family or friends about how often or how much you gamble.
If you recognise two or more of the above signs in yourself, it's a signal to pause and seek support. c118 is here to help you take the right steps.
Set Limits and Manage Your Playing Time
The most effective way to stay in control is to set limits before you start playing. c118 fully supports this approach. Here are some practical tips:
Set a maximum amount in MYR that you are comfortable depositing each day or week, and stick to it without exception.
Use a timer on your phone. Avoid playing for more than 1–2 hours consecutively without taking an adequate break.
Review your activity records every week. If the total exceeds your original plan, reduce your limit for the following week.
Remember: playing should feel enjoyable, not stressful. If you find yourself gambling to escape pressure or cope with sadness, it's the right time to step back and talk to someone you trust.
Available Self-Control Tools
C118 offers several self-control options that can be activated through your account or by contacting our support team:
- Deposit limit: Set a daily, weekly, or monthly deposit limit in MYR that cannot be exceeded without a designated waiting period.
- Cooling-Off Period: Take a temporary break from the platform for a few days or weeks without permanently closing your account. During this period, you will not be able to log in or make any deposits.
- Self-Exclusion: If you feel you need a longer break, you can apply for self-exclusion for a minimum period of 6 months or permanently. All valid account balances will be returned in accordance with established procedures.
- Session time limit: Set a limit on your active session duration so the platform will automatically log you out once the time limit is reached.
To activate any of these features, please contact the c118 support team at [email protected]. We are committed to processing all self-exclusion requests promptly and without any barriers.
Minor Protection
C118 takes the protection of minors very seriously. Our platform is strictly for users aged 18 and above. We enforce an age verification process during registration and may request proof of identity at any time.
For parents and guardians: we encourage you to use parental control software on devices shared with children. Ensure that your account password is not accessible to anyone under the age of 18.
If you suspect any underage individual is using the c118 platform, please report it to us immediately at [email protected]. We will take prompt action to investigate and address the situation.
Seek Professional Help When Needed
There is no shame in asking for help. If you or someone you care about is struggling with a gambling problem, the bravest step you can take is to acknowledge it and seek support.
C118 encourages users who need help to reach out to professional support organisations in Malaysia. Trained counsellors and helplines can provide accurate, non-judgmental, and confidential support.
Help Resources in Malaysia
- Talian Kasih: 15999 — National social helpline, available 24 hours.
- Befrienders Kuala Lumpur: 03-7627 2929 — Emotional support and crisis helpline.
- Nearest public hospital or health clinic: Get a referral to a counsellor or psychiatrist.
- c118 Support: [email protected] — Our team can help you activate self-control options or suspend your account activity immediately.
A balanced life is worth far more than any win. c118 is always here to ensure a healthy, safe, and responsible gaming experience for every user in Malaysia.
Need More Information or Support?
Browse our FAQ section for quick answers, or contact the c118 team directly for personalised assistance.